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For shipping outside Europe, please drop us an e-mail at sales@sumocoffeeroasters.com
and we'll get back to you with a quote.

Our passion for quality doesn’t stop with our beans. We think shipping should be flashing fast and connecting with us should be easy peasy lemon squeezy .

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Keep reading to get to the important details.

Coffee

All coffees are sold as whole beans only. We do not offer a decaf option. 

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We recommend grinding the necessary dose of coffee before each consumption to minimise the oxidising. That said, if you do not have a grinder or an espresso machine with automatic grinding, we recommend you get a grinder. 

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Returns and Refunds

We do not accept returns of coffee beans as this is a fresh, perishable product, and we package all of our coffee fresh to order. If the bag of coffee is an error on our part, we’ll replace it for the correct order.

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You’re eligible to return products bought online (except coffee) within 7 calendar days of delivery.

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For a full refund, the products must be intact, unopened and in original packaging. If the product has been used, we have the right to refuse your return. The customer is responsible for all expenses in connection with the return.
Original order shipping charges, if applicable, are not refundable.

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We cannot offer a refund for undelivered or delayed parcels as this is the customer’s risk by choosing standard shipping, without a tracking number, at checkout. The risk for the product transfers to you as a customer when the package is handed over to the freight company. Therefore, we recommend you to use tracking that is offered with our freight services

Can I cancel my order?

Please contact us and provide your name, email, and order number along with any changes you might have.

If we have already processed or shipped your order it will no longer be possible to change your order. In this case please refer to our return policy.

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Sumo Coffee Roasters reserves the right to cancel orders without subject to notice on account of typos, technical errors, changes in VAT and taxes, sold out items.

Shipping
For shipping outside Europe, please drop us an e-mail at sales@sumocoffeeroasters.com
and we'll get back to you with a quote.

Coffee is roasted to order. Expect orders to be packed and shipped within 1 - 3 business days.

Business days are Monday to Friday (excluding holidays).

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Average transit times are listed below, but please note that these dates are indicative.

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Due to the COVID-19 restrictions and internal delays, there’s a chance your order may not arrive on the initially estimated date.

 

Sumo Coffee Roasters has no control over any delays, and we do not guarantee delivery times.​

 

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We ship Worldwide and offer standard shipping. To calculate your shipping cost, please add the desired products in the cart, proceed to the checkout and fill in your address: the cart will then update and show you the shipping cost.

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  IRELAND

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​   UPS

  • Standard delivery untracked: 5€

  • Free shipping* valid on orders of 35€ or more

  • Transit time is 1-3 business days from dispatching the order

 

    DHL

  • Express Tracked - 8€

  • 1 - 2 days after dispatching the order.

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   *Free shipping orders are sent with UPS.

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   UK

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   UPS

  • Standard delivery 7€ 

  • Free shipping is valid on orders of 80€ or more.

  • Transit time is 2-5 business days from order fulfilled.

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   DHL

  • Standard delivery - 18€

  • Transit time is 2 - 4 business days

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   *Sumo Coffee Roasters has no control over any customs duties that could be levied when the parcel reaches you and for which you will be liable.

   UK shipping rates cover shipping charges only. Please note that import duties and taxes are not included in your order amount at checkout.

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   EUROPE

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   UPS

  • Standard delivery - rates vary depending on end destination.

  • Transit time is 4 - 8 business days from the order dispatched, depending on end location.

  • Free shipping valid on orders of 90€ or more

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    Please note: mentioned shipping dates are indicative. In some instances, delays may occur. Sumo Coffee Roasters has no responsibilities for any delays incurred.

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   DHL

  • Standard delivery - rates vary depending on end destination.

  • Transit time 3 - 7 business days, depending on end destination.

   

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Please note:

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Our shipping partners do not deliver on weekends or public holidays.

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* We ship to the following countries in Europe: 

Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine.

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   USA and Canada

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UPS

  • Standard delivery - 35€

  • Transit time is 3 - 5 business days from the order dispatched.

  • Free shipping valid on orders of 160€ or more.

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DHL

  • Standard delivery - 45€.

  • Transit time is 2 - 4 business days from the order dispatched.

  • Free shipping valid on orders of 180€ or more.

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*Sumo Coffee Roasters has no control over any customs duties that could be levied when the parcel reaches you and for which you will be liable.

Shipping rates cover shipping charges only. Please note that import duties and taxes are not included in your order amount at checkout.

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    Australia, Hong Kong, Indonesia, Japan, Malaysia, Philippines, Singapore, Taiwan, Thailand

 

UPS

  • Standard delivery - 38€.

  • Transit time is 3 - 5 business days from the order dispatched.

  • Free shipping valid on orders of 180€ or more

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*Sumo Coffee Roasters has no control over any customs duties that could be levied when the parcel reaches you and for which you will be liable.

Shipping rates cover shipping charges only. Please note that import duties and taxes are not included in your order amount at checkout.

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    China, Kuwait, Saudi Arabia, United Arab Emirates

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UPS

  • Standard delivery - 40€.

  • Transit time is 4 - 6 business days from the order dispatched.

  • Free shipping valid on orders of 180€ or more

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DHL

  • Standard delivery - 50€.

  • Transit time is 3 - 5  business days from the order dispatched.

  • Free shipping valid on orders of 190€ or more.

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*Sumo Coffee Roasters has no control over any customs duties that could be levied when the parcel reaches you and for which you will be liable.

Shipping rates cover shipping charges only. Please note that import duties and taxes are not included in your order amount at checkout.

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For shipping outside Europe please drop us an e-mail at sales@sumocoffeeroasters.com and we'll get back to you with a quote.
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